This can be caused by the following issues:

(1) You are not typing in the correct case. There IS a difference between me@id.com and ME@ID.COM. Usually, the e-mail address is all lower case, and the password is all UPPER case (unless you've changed it!) Be careful - watch the "caps lock" key!

(2) Your browser is not accepting cookies (see notes below)

(3) You are typing in something incorrectly - usually the password. Try just typing in your e-mail address, and then click on [I Forgot My Password]. If your e-mail address is valid, you'll get your password sent to it.

This can happen because of many reasons:
- The order hasn't been processed yet (possible back-order situation)
- Issue with UPS / Quantumview e-mail handling
- Issue with USPS notification system

In ALL cases, do NOT re-key and reschedule the order, as the request is already in Empire 's system. You should contact us immediately (by e-mail or phone) so we can track down your order status.

One function of a browser is to allow interactive processing between the user and the web site. This is done via a programming language called JAVA, and the process used on this site is called JAVA Scripting. This programming allows the program to check your inputs and also display a pop-up window with model choices.

However, many people turn off JAVA scripting because it can be used in conjuction with other things to compromise your PC's security. This can also be turned off if you are running a pop-up blocker or anti-spyware program. This isn't generally a bad idea - but it will render the Empire Dropship system useless.

To check if you allow Java Scripting, go into your browser's settings and make sure it's turned on. For Internet Explorer 5.5, click on [Tools], then [Internet Options] and then [Advanced]. Scroll down to JAVA / Java scripting, and make sure it's selected (clicked on).

For other versions of Internet Explorer, or for other types of browsers, refer to the browser's help file for details on how to check - and change - your JAVA scripting levels.

Another function of the browser is to help keep track of where you are and what you're doing. This is accomplished by keeping small files known as cookies on your PC. Again, most people can turn this off without issues, but this site uses cookies to make sure that you are signed on properly and to make sure your order is properly configured in our database.

You can configure your browser to accept cookies from specific sites. See your browser's documentation for details on how to do this. AOL users will have different steps to follow than other users, primarily because they are running a different program.

All of the pages on the Empire Scientific site were designed to run on a system that displays video in a size 800 pixels wide by 600 pixels high. Most newer PCs run at this size, or even higher, so there's no problem. But some users still run at lower sizes, such as 640 x 480. While the majority of the screens may still work at that resolution, the pop-up windows may not be large enough.

For Windows, you can check your resolution by [right-clicking] on the desktop, and selecting [Properties]. The Display Properties panel opens. Click on the tab marked [Settings] (usually on the top-right side of the panel). On this next screen, look for the box labeled "Screen Area". It should have a slider bar and the current display size is shown. If yours has numbers less than "800 by 600", you should slide the bar to the right until you see that size displayed...

However, if you have an older PC, or if it's not configured properly, the 800 by 600 size may not be available to you. Then you can't change it. Contact us, and our techncal staff may be able to help you figure out how to make it work, if at all possible.